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Keystrokes recognised for Training Needs Analysis expertise

North Yorkshire based training solution provider Keystrokes recently announced that they had achieved the prestigious Institute of IT Training (IITT) accreditation. This award is only made to training organisations that can demonstrate conformance to best practice standards and high quality service provision. The accreditation was made after rigorous vetting by the IITT, including site visits and an in-depth review of company procedures and staff.

Commenting on the award, IITT Assessor Rob Tillier said:
“Keystrokes is to be congratulated on the comprehensive nature of its needs assessment processes. This is a key strength of the Keystrokes offering, enabling it to provide comprehensive solutions to client business problems, thereby supporting maximising return on the client investment'”

Keystrokes have encapsulated their knowledge and skills of Training Needs Analysis (TNA) in their online tool – Fiz-assist. Initially piloted by Keystrokes consultants on a number of successful projects, Fiz-assist is a Web-based tool that pinpoints the gaps between the skills needed for a job and a user’s actual skills. If a gap is revealed the user is signposted to the most appropriate learning solution. It’s intuitive and easy to understand interface ensures that users are enthusiastic and positive about identifying their development needs, while its powerful management information can be used to design the most effective training plans.
Keystrokes director, Sue Palin commented:
“Due to the very positive feedback we have received, we are now making Fiz-assist generally available, to both IT training companies and end-user organisations. Training companies will benefit because they will be better able to understand and service their customers training requirements.
End user organisations will benefit as it will help them to identify skills gaps and ensure managers can maximise on the existing capabilities and future performance of their teams.”

Taking an average 30 minutes to complete the TNA, the Web-based design of Fiz-assist means that users do not even have to leave their desks. This makes the whole process of identifying skills gaps and designing training programmes that much easier. It also helps to demystify personal development by giving objective feedback and recognition of the skills staff already have. This aids in fostering a culture of learning and engages staff in their own development.

Palin concluded:
“Fiz-assist has the potential to transform the way that organisations identify their IT skill needs, planning training is so much easier and budgets are targeted in the right places. There is no other comparable product available today and it has been developed and improved with extensive user feedback, so we know that it will meet the needs of training companies and end-user organisations.”

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